Teneo.ai, a leader in Voice AI technology, is pleased to announce its strategic partnership with AppDirect, a premier B2B subscription commerce platform. This collaboration aims to make Teneo’s advanced AI-driven conversational solutions widely accessible to U.S. businesses through the AppDirect marketplace, addressing the growing demand for voice-enabled customer service automation and AI-powered phone support.
Based in San Francisco, AppDirect has long been a driving force in B2B subscription commerce, celebrated for its extensive network that seamlessly connects technology providers, advisors, and businesses. With over 1,000 technology providers, 10,000 advisors, and a subscriber base exceeding 5 million, AppDirect is recognized as a trusted partner in streamlining the buying, selling, and management of technology solutions.
Teneo.ai’s voice-enabled AI platform empowers businesses to reduce contact center costs by up to 50%, thanks to advanced AI-driven phone support that can handle up to 60% of inbound calls autonomously. Designed to integrate seamlessly with existing phone systems, Teneo platform enables rapid deployment, supporting high call volumes and complex inquiries to enhance customer satisfaction through zero wait times and first-call resolution.
Per Ottosson, CEO of Teneo.ai, stated, “Partnering with AppDirect marks a pivotal moment in our mission to deliver impactful AI solutions to businesses. Using the latest AI technologies, Teneo is the only proven solution in the market that can answer 1000’s of simultaneous calls and connect to backend systems to resolve 60% of all inbound queries. Enhancing platforms like Genesys, your GenAI RAG, Cisco, NICE, Dialogflow and Lex to offer a full-fledged phone agent. This partnership makes it easier than ever for businesses to finally transform customer service and move from deflection to resolution.”
AppDirect’s leadership is recognizing an increased demand among businesses for AI-driven customer service capabilities. With Teneo’s solutions now available, AppDirect is positioned to offer its partners and advisors a powerful tool that integrates with existing enterprise systems, scales alongside business needs, and drives down operational costs.
“We’re thrilled to welcome Teneo.ai into the AppDirect Marketplace,” commented Renée Bergeron, AppDirect Chief Operating Officer. “With Teneo’s proven AI capabilities, our partners can provide customers with a cost-effective, transformative solution for voice support, creating new efficiencies while strengthening customer satisfaction.”
This partnership is set to help US consumers by making it easy for more companies to drive instant resolution. AppDirect’s reach and Teneo’s technology will make AI work for more companies.
For further details on this partnership or to schedule an interview, please contact Marie Angselius-Schönbeck, Chief Impact Officer, Teneo.ai at marie.angselius@teneo.ai.
For further information:
Per Ottosson, CEO, Teneo.ai
Email: per.ottosson@teneo.ai
About Teneo.ai
Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.
Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Center concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.
Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.
Learn more at www.teneo.ai.
About AppDirect
AppDirect is a San Francisco-based B2B subscription commerce platform company that brings together technology providers, advisors, and businesses to simplify how they buy, sell, and manage technology. More than 1,000 providers, 10,000 advisors, and 5 million subscribers rely on the AppDirect ecosystem of subscription marketplaces to power their innovation, growth, and success.
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